About Next Generation 911

What Is Next Generation 911 (NG911)?

We all understand the significance of quickly accessing emergency services in dangerous situations. While having a single, universal emergency number has literally been a life-saver, a lot of us haven’t thought too much about how this system functions.

For more than half a century, 911 has served as the primary emergency number in the United States, originally built with a landline infrastructure. But with technological shifts and the increasing dominance of cell phones over traditional landlines, there’s a pressing need to modernize the emergency system.

This is now being referred to as NG911, or Next Generation 911.

How NG911 Revolutionizes Emergency Response

The shift from traditional 911 to NG911 brings with it a variety of benefits for both emergency responders and the general public.

One of the primary advantages is the improved call routing and communication capabilities. Unlike traditional landline systems, where calls are routed based on the nearest wireless tower, NG911 can verify the uses of the caller’s actual location with a combination of technologies. This ensures that help reaches precisely where needed in the quickest possible time.

In situations where calls aren’t possible—maybe it’s too dangerous to speak, or someone is unable to talk—NG911 allows text messages to 911. This feature is especially helpful for people who are deaf or have hearing challenges. Just like a regular text, individuals can quickly send your emergency information and get the help you need.

NG911 also introduces high-reliability video-to-911 communication. This means that emergency responders can receive live video footage from the scene of an accident or crime, providing them with a better understanding and more accurate information to respond effectively.

Recognizing the Importance of Accelerating NG911

By 2025, projections indicate that there will be a gradual phasing out of the older 911 system. While calling 911 from a landline will still be functional, it’s likely to be viewed as a backup option and might not see further enhancements beyond routine upkeep.

This expedition of NG911 is necessary for various reasons, including:

Compatibility with Modern Communication Trends

As our world continues to evolve and become more interconnected, it is crucial that we keep pace with these changes. NG911 is compatible with modern communication trends, supporting emerging communication formats like text and video. This modern system will allow for unparalleled interoperability, which will significantly improve the efficiency of our emergency response services.

Increased Flexibility and Reliability

NG911 is also much more flexible and reliable than legacy landline formats. The system provides enhanced routing flexibility during disasters, ensuring uninterrupted communication even in the most challenging circumstances. Because of this, the resilience of the 911 system will be significantly improved.

Improved Emergency Response

Enhanced emergency response stands out as a major benefit of moving NG911 forward. The system enables smooth transmission of information and visuals between 911 centers and on-the-ground responders. Consequently, call handling becomes much faster, and the clarity of the situation improves. These types of improvements ultimately lead to better outcomes for those in need of emergency assistance.

Cost Reduction

Much like with many technological advancements, NG911 aims to reduce costs while improving services. Traditional 911 systems demand extensive maintenance, often leading to high costs and time investments. However, with NG911, maintenance demands will notably reduce, resulting in much more manageable services.

What’s Required to Keep Moving NG911 Forward?

While NG911 offers significant benefits and potential, there are still challenges that need to be addressed to keep the progress moving forward. These challenges include:

  • Funding: NG911 is a costly and complex infrastructure upgrade, requiring investments in new technology, training, and maintenance. To continue its progress, funding must be secured for ongoing development and implementation.
  • Interoperability: For NG911 to function optimally, every device and system should interact and share data properly. Achieving this demands strong compatibility across various networks and devices.
  • Governance: NG911 requires a well-defined governance structure to ensure that all stakeholders, including government agencies, service providers, and technology vendors, are aligned on goals and responsibilities. Without proper governance, there may be delays or discrepancies in implementation.
  • Training and Education: With the introduction of new technology and processes, proper training and education are crucial to ensure that all stakeholders, from emergency responders to call center operators, are equipped with the knowledge and skills to use NG911 effectively.

The Future of NG911

NG911 appears to be a monumental advancement in emergency communication. However, for its potential to be fully realized, collaboration between everyone involved will be a fundamental component of expediting the transition. But if we can continue to navigate these challenges successfully, the potential benefits of NG911 are significant and will lead to major improvements in public safety and emergency protocols.

CAD Integration

Computer Aided Dispatch Software (CAD) is an essential tool that’s used to respond efficiently to emergency situations. 

If you have any knowledge of the stress and pressure of emergency situations, you understand the need for having reliable dispatch software. This software can help communicate to emergency service vehicles in the field to direct them to the nearest emergency situation. 

CAD serves as the core of a dispatch center and the integrations bring multiple solutions together for a complete experience that can improve efficiency and safety. This saves time and creates a holistic solution for emergency service personnel. 

Want to learn more about CAD integration? Here’s what you need to know.

What Is CAD Integration?

CAD integration brings together multiple solutions under one roof. This means that you’re reliant on fewer applications to provide emergency assistance. This simplifies and streamlines the entire workflow.

Response times are a major problem for emergency services. This is because traditional solutions struggle with the integration of new technology. 

For example, if the emergency personnel on your team utilize dashcams and GPS’, but don’t integrate with the dispatch system, it can cost precious moments trying to locate a team that is nearest to the emergency at hand. 

Instead, the entire workflow can be streamlined with CAD. The cloud-native solution helps put everything they need in one place so that they can do their job more effectively.

Better yet, having one integrated solution can also save the department some money. This is because having one solution is often more affordable than having to maintain multiple devices and licenses. 

Key Benefits of CAD Integration

There are a few key benefits of CAD integration. These benefits range from access to information to scalability for growing departments. Here’s a quick rundown of the most important benefits.

  1. Access to multiple systems 
  2. More information
  3. Future proof organizations
  4. Increase officer and public safety

10-8 Systems Key Features of CAD Integration

There are a few key features that come with 10-8 Systems. Here’s a quick look at the key features of CAD integration.

1. Integrated Mapping

Integrated mapping allows you to view live, detailed maps. This means that you can view the map within your CAD and don’t have to wait for another application or platform to load. Having this integrated can help the control room send out accurate information and directions.

A good CAD software will have the ability to integrate with multiple mapping solutions. 

2. Built-In Communications

Having built-in communications saves tons of time and makes communication easier. This allows dispatch to communicate with those in the field and update them as new information comes up.

Mobile CAD makes this even more accessible since personnel can use their mobile devices, such as radio and other mobile devices, to access critical information while they’re in the field.

3. Unit Paging

The system is also integrated with unit paging functionality. This adds reliability to your communication platform.

While internet speeds have become faster and more reliable, they can go down sometimes. SMS paging is more reliable and can ensure that the message is sent even if the receiver doesn’t have access to the internet.

Some CAD solutions will have the ability to integrate with multiple paging platforms and internal features. 

4. Call Handling Solutions

With this technology, emergency dispatchers can easily manage incoming calls and prioritize them based on urgency and other factors. The system also allows dispatchers to quickly access relevant caller information, including:

  • Location
  • Medical history
  • Critical data

5. Caller Locator Software

Another important CAD integration feature offered by 10-8 Systems is caller locator software.

With this technology, emergency responders can quickly pinpoint the location of a caller using real-time GPS tracking data. This can be especially useful in situations where a caller is unable to provide a precise location due to injury, confusion, or other factors.

6. Alarm Systems

Emergency responders can receive instant alerts when an alarm is triggered, allowing them to quickly investigate and respond to potential threats.

This feature is especially useful for public safety organizations that need to monitor large areas or multiple buildings for security purposes.

7. Active Directory / Single Sign-On 

With the integration of Active Directory and Single Sign-On, users can effortlessly log in, ensuring quick access to essential data when every second counts. The Active Directory/SSO integration provides dual benefits:

  • Security: It ensures that only authorized individuals gain access to the dispatch software, enhancing overall data protection.
  • Ease of Login: By enabling users to access the CAD system using their existing credentials, it eliminates the need to remember multiple login details, allowing for a seamless user experience.

8. NCIC Searches

One of the pivotal elements in the dispatch and law enforcement sector is the ability to query databases for pertinent information swiftly. With the NCIC Searches integration, these modules offer:

  • Comprehensive Searches: Users can query both state and federal databases, providing a holistic search capability.
  • Efficiency: The integration ensures that officers and dispatchers can obtain critical information on the go, ensuring timely and informed decisions.
  • Accuracy: Access to the National Crime Information Center (NCIC) provides up-to-date, accurate data, essential for various public safety operations.

9. CAD-to-CAD

10-8 Systems offers CAD-to-CAD integration solutions that allow different public safety organizations to share information and coordinate their response efforts more effectively.

With CAD-to-CAD integration, emergency responders can easily exchange information about

  • Incidents
  • Share real-time updates
  • Collaborate more effectively across agencies and jurisdictions

This can:

  • Help improve response times
  • Reduce duplication of effort
  • Save lives in emergency situations

10-8 Systems CAD Integration Process

The 10-8 System is a powerful tool that brings everything you need into one solution. This is a modern computer-aided dispatch system that leverages the latest technology to improve stability, reliability, and efficiency in the field. 

10-8 Systems are completely integrated to provide a public safety suite. This focuses on computer-aided dispatch software but also includes mobile and cloud access as well. Since the entire system is a cloud-native solution, you can access the platform from any internet-enabled device.

This makes it easier than ever to transition to 10-8 Systems today.

Clients and Partners

10-8 Systems are currently being used by both the public and private sectors. This user-friendly software solution helps improve reliability and productivity for:

  • Police stations
  • Firefighters
  • Emergency medical services around the country

The team at 10-8 Systems continues to search for more opportunities for integrations. If you have any questions about their services, do not hesitate to reach out

Here’s a quick look at some of our testimonials. 

Sheriff’s Department

“Pleasure of doing business with 10-8 Systems. They have the best computer-aided dispatch software that we have ever used. 10-8 Systems dispatching system enabled us to enhance our communication with multiple agencies, jurisdictions, and roles. Which leads to lower response times and mistakes.”

FEMA Project Manager

“10-8 Systems not only exceeds our tech spec wish list, but they also offer incredibly responsive and helpful customer support, responding within minutes to requests, and are willing to help us out with customization requests geared towards disaster response and search & rescue.”

The Benefits of Integrated CAD Solutions

When it comes to software solutions, it’s always ideal to have a holistic approach. If one piece of software can handle everything you need, it can boost your overall productivity and response time. This is essential for emergency services like PSAPs and public safety agencies. 

CAD integration delivers a single platform for all the data in one place. Since your communication is deeply integrated with your dispatch system, responses can be quick, fast, and decisive. 10-8 Systems go even further by offering cloud-native solutions that enable you to access the system from any mobile device. 

Click here for a free system demo today.

What is Public Safety?

There’s no denying it, public safety is a critical part of our society. Americans place approximately 240 million calls to 9-1-1 year over year. Reaching out to emergency services is just one way that we build a sense of public order and safety.

What is public safety, exactly? As it turns out, public safety is actually a very broad term with people pursuing many different career paths. Want to learn more about this exciting and rewarding field?

Keep reading to learn everything you need to know! 

What Is Public Safety?

In the most general sense, public safety refers to the act of protecting the public. This is accomplished in a number of different ways, including protecting the public from violent and property crimes. It also encompasses protecting the public from things like environmental disasters, building safe homes and businesses, and flight safety.

The more you think about the small details that keep people safe on a daily basis, the more you realize just how massive the field of public safety is. 

Who Works in Public Safety?

Thinking about the breadth of public safety careers is overwhelming. When it comes to working in public safety, there are six main career paths that stand out. 

Law Enforcement Officers

You might call them cops or police or the sheriff’s department. They go by many, many different names, but law enforcement officers are some of the most visible public safety workers out there. 

Law enforcement officers operate in a number of different ways. Some patrol communities and respond when citizens call in concerns or emergencies. Others are detectives that do the majority of their work after a crime has occurred. 

Working as a law enforcement officer is one of the most thrilling and rewarding career paths you can take if you have a passion for public safety.


You’ll be hard-pressed to find a single person who isn’t a fan of firefighters. After all, they run into burning buildings and help save people from car accidents and collapsed buildings. Their work is undeniably intense and physical. 

Firefighters often work hand-in-hand with paramedics to keep communities safe.


One of the biggest sources of peace for US citizens is the knowledge that, if you have a medical emergency, there’s a number you can call to have medical services brought to your door. That’s where paramedics come in. They help ensure that you get the care you need to stay as safe as possible and they bring you right to the emergency room. 

Call Center Operators (Dispatchers)

Emergency call center operators are the heart of public safety. They take your emergency calls and send out the services you need as soon as possible. While you wait, they walk you through the steps you can take to stay safe until help arrives. 

Private Security

While law enforcement officers are tasked with upholding the law and protecting citizens, private security personnel ensure the safety of specific individuals, properties, or assets. In addition to their primary responsibility of preventing theft or vandalism, they often serve as the first responders during emergencies within their jurisdiction, liaising closely with public law enforcement and other emergency services. 

Animal Control Services

Animal control officers play a crucial role in public safety by handling and removing animals that might pose a threat to individuals or communities. From stray dogs to wild animals in urban settings, these officers are trained to manage potentially dangerous situations. Beyond immediate threats, they also ensure that communities are safe from potential diseases or disruptions caused by animals. 

Public Safety Career Tips

If you see a career in public safety in your future, you’re probably wondering what you can do to get your foot in the door. The answer to that question largely depends upon the area of public safety in which you want to work. 

For example, if you see yourself as a law enforcement officer, you might start out with a career in the US military. You can also attend college and study criminal justice. Some colleges also offer degrees in public safety that feature an emphasis in things like criminal justice and homeland security. 

One of the best ways to find out how to get started in different public safety fields is to talk to the people who work in those fields. What are they looking for when they hire new people? What did they do to qualify for their positions?

Finally, if you are currently in school, talk to your career counselor for advice on how to augment your degree program to meet your career goals.

What Tools Do Public Safety Officers Use?

We know that there are many different public safety career paths, but you might also be wondering about the cool tech they get to work with on a regular basis. Public safety officers utilize a number of different tools including public safety software, that help them maintain public security. Here are a few things you can look forward to. 

Computer Aided Dispatch Software

Computer aided dispatch software (CAD) is a powerful system that helps public safety officers communicate with each other on multiple levels, including CAD integration. Law enforcement officers communicate with dispatch using this system, and it includes things like integrated mapping, chat messaging, automated timestamping, and much, much more. 

CAD software is available in multiple forms, including mobile and cloud-based. It’s the perfect solution for public safety officers who are always on the go. 

Medical Equipment

Public safety officers must always be ready for medical emergencies. This means that they need to have medical equipment on hand to stabilize people until they can be taken to an emergency room. 

Medical equipment can be things as small as naloxone sprays for people experiencing overdoses and EpiPens for people experiencing allergic reactions. It also includes more complex equipment like defibrillators and ventilators. Basically, anything that you can think of to keep someone alive needs to be on board an ambulance.

Emergency Vehicles

One of the coolest things about working in public safety is that you don’t have to drive your own vehicle. Law enforcement officers drive police cars or SUVs, paramedics drive ambulances, and firefighters drive massive firetrucks. That doesn’t include more advanced vehicles for things like SWAT or mobile surgical units. 

Are You Passionate About Building a Safe Community?

What is public safety? 

As it turns out, public safety is a term that refers to a diverse variety of career paths and a community goal. Whether you’re exploring your career options or just looking to build a safe community, public safety is something everyone should know about. Staying on top of the latest trends and technologies in this area is a great way to bolster your community’s safety.

Are you looking for cutting edge computer aided dispatch software for your public security business? Look no further! Contact 10-8 Systems today to learn how we can help you take your business to the next level.

What Is Inside a Police Car?

Have you ever wondered what’s inside a police car? These vehicles are more than just cars with flashing lights and sirens. They are packed with advanced technology and equipment to help law enforcement officers do their job.

In this article, we’ll explore the inner workings of a police car. We’ll look at everything from communication systems to specialty vehicles and essential tools.

Get ready to discover the fascinating world within a squad car as we take a closer look at the modern police vehicle.

A Glimpse at the Police Dispatch System

The police dispatch system plays a vital role in keeping officers connected to their command centers. Dispatchers use cutting-edge computer-aided dispatch software. An example of this is 10-8 Systems.

We help to improve communication and coordinate responses. Our public safety software, including the capabilities of public safety cloud, combines the latest technology to support public safety agencies with the tools they need.

Inside a Police Car: The Heart of Communication

The police radio serves as the lifeline between officers and their dispatch center. It allows for seamless communication, providing vital information about;

  • Incidents
  • Suspect descriptions
  • Other essential updates

The advanced systems used today ensure clear and efficient communication. This keeps officers safe and informed.

Eyes on the Scene: The Camera System

Modern police cars are equipped with a high-tech camera system. This system captures everything happening around the vehicle. The cameras:

  • Provide valuable evidence
  • Protect officers from false accusations
  • Enhance overall transparency.

The footage can be used in court. It can also be used during internal investigations, or for training purposes.

Specialty Vehicles: Kitted for Success

Police vehicles are no ordinary cars. They’re specifically designed to handle the unique challenges faced by law enforcement. Let’s take a closer look at some of the specialty vehicles used today.

The Classic Squad Car

The quintessential police vehicle, the squad car, is designed for both speed and durability. They’re often equipped with high-performance engines, heavy-duty suspension systems, and a reinforced chassis. These enhancements enable officers to respond quickly to emergencies.

It also helps them navigate through challenging situations with ease.

The SWAT Armored Vehicle

SWAT teams require vehicles capable of providing protection during high-risk situations. Armored vehicles are designed to withstand gunfire, explosions, and other life-threatening hazards.

They also feature advanced communication systems. This enables SWAT officers to coordinate their operations effectively.

The Canine Unit

K9 units are specialty vehicles designed to accommodate police dogs and their handlers. They feature:

  • Separate compartments for the dogs
  • Climate control systems
  • Modified safety features

These vehicles ensure the comfort and well-being of our four-legged officers.

Police Car Equipment: Tools of the Trade

A police car is a treasure trove of essential equipment that officers rely on daily. Let’s explore some of the critical tools found inside a police car.

The Mobile Data Terminal (MDT)

The MDT is a computer system that allows officers to access crucial information while on patrol. It can display dispatch details, suspect information, and other data relevant to an officer’s duties. It also enables officers to run license plate numbers, check for outstanding warrants, and perform other essential tasks.

The In-Car Weapon Storage

Officers need quick access to their weapons in emergencies. Police cars have secure storage compartments for firearms, batons, and other defensive tools. These compartments ensure that weapons are safely stowed, yet readily accessible when needed.

The First Aid Kit

A well-stocked first aid kit is a must-have in any police car. Officers are often the first on the scene of accidents or medical emergencies. Having immediate access to life-saving medical supplies is crucial.

The Emergency Lighting and Siren System

Police cars are equipped with emergency lighting and sirens to alert other drivers and pedestrians to their presence. These systems include a combination of red and blue lights, strobe lights, and sirens that can emit various tones to signal different situations.

The Future of Police Cars: A Technological Revolution

As technology advances, we can expect to see even more innovative features and systems integrated into police cars. Let’s take a brief look at some of the potential future developments in law enforcement vehicles.

Autonomous Police Vehicles

As self-driving technology continues to improve, we might see autonomous police vehicles patrolling the streets. These vehicles could assist officers by taking on routine patrols. This would allow enforcement to focus on more pressing matters.

They may also be equipped with advanced sensors and cameras. This will improve surveillance capabilities.

Electric and Hybrid Police Cars

Society is moving toward greener energy use. Electric and hybrid police cars are becoming more and more popular. These vehicles not only help reduce emissions but can also save law enforcement agencies money on fuel costs.

Some cities have already begun incorporating electric and hybrid vehicles into their fleets. More expected to follow suit.

Advanced Communication Systems

The future may bring even more advanced communication systems. They will enable officers to access real-time data and communicate more effectively with their dispatch centers. We might see innovations such as augmented reality displays.

These displays provide officers with valuable information overlaid onto their view of the world.

Now You Know What Is Inside a Police Car

So, there you have it—the hidden world inside a police car. A fascinating blend of advanced technology and essential equipment. Modern police vehicles are far more than just modes of transportation. They serve as mobile command centers. They provide officers with the tools and resources necessary to protect and serve their communities effectively.

As technology continues to evolve, we can expect to see even more exciting advancements in police car equipment. The future of law enforcement vehicles is undoubtedly bright, and we look forward to witnessing the innovations yet to come.

Get in touch with us today if you want to bring your fleet into the next generation.

Public Safety Officers Explained: Roles, Duties, and Training

There are over 55,000 public safety officers in the United States alone. Their job is to keep the public safe, and they’re always in high demand. Have you considered becoming or hiring a public safety officer?

You may be wondering what exactly a public safety officer is. What do they do? How do you even become one? 

We’re here to answer all of those questions and more. Read on to learn all about public safety officers. 

What Is a Public Safety Officer? 

A public safety officer is someone who protects people and property, in the broadest sense of the word. They patrol their assigned areas and provide emergency services (or find someone else who can) when the need arises. 

In some places, “public safety officer” is an umbrella term. This term includes roles like police officers and firefighters who should also be committed to public safety. It also includes roles like security guards, animal control, and more. 

So in short, it’s anyone who devotes their career to public safety. Often, however, when you see someone referred to as a public safety officer, they’re not working in a police or fire department. They generally work in schools or other establishments in more of a “security guard” role. 

Where Do Public Safety Officers Work?

Public safety officers can work in a variety of places! 

Some work in police or fire departments. They may have hands-on roles or roles as dispatchers or investigators rather than being out “in the field.” Others are first responders.

Some work in customs or border protection. They make sure nothing and no one dangerous is coming into the country. Some also work in parking enforcement

Many end up working in public schools, private schools, and even universities. Unfortunately, schools can be dangerous places for students and teachers alike. Public safety officers are there to keep the peace on campus and protect students and workers from potential outside threats. 

In short, there’s no “one” thing that public safety officers do or one place where they work. They’re trying to create a safe environment for the public wherever they are. Whether that’s on a school campus, in a police department, or elsewhere, they’re doing important work for public safety. 

How do You Become a Public Safety Officer? 

So how does one become a public safety officer anyway?

Because this is such an open role, there are many different ways to pursue it. It’s common for people to volunteer with a fire department right out of high school, or join the police academy. 

If you know that you’re interested in the public safety field, but you aren’t sure exactly what you want to do, a degree in public safety is a great place to start. The degree will prepare you for a variety of roles in the public safety sphere. This will give you a well-rounded education that looks good to employers but won’t lock you down in one specific sector of public safety. 

You could also go to school for criminal justice, law, chemistry, or even engineering. You’d be surprised at the different types of knowledge that can help you in this field. 

Most entry-level roles in public safety have no degree requirements, but you may need a degree or certification in order to move up to a better position. 

Is a Public Safety Officer the Same as a Police Officer? 

Public safety officers and police officers are not the same, or at least, they don’t have to be. As we mentioned before, in some cases, “public safety officer” is an umbrella term that includes police officers, but you won’t be a police officer by default if you pursue public safety.

If you decide to become a public safety officer, you may also decide that you’d like to join the police force. Being a police officer has many benefits, including career longevity and the ability to make a significant difference in your community, but it’s not the only career option.

As we mentioned before, public safety officers can work in a variety of places and fields. Becoming a police officer is only one option of many. 

If you have a long-term goal of becoming a police officer, starting as a public safety officer is a good option. You’ll be able to see if the law enforcement field is for you, or if you’d rather use your skills in a different type of position. While the careers are different, they carry many of the same goals and responsibilities and require similar skill sets. 

Being a public safety officer can give you a serious boost if you choose to join the police force in the future, but it also broadens your options. 

Public Safety Officers Keep the World Safer 

There are so many roles that one can fill as a public safety officer, but all of them have one thing in common: they keep the public safer. It’s an important job, and it’s one that you really have to have a passion for if you want to do it well. 

At 10-8 Systems, we strive to create products that can help public safety officers do their jobs even better. We’re bringing public safety into the digital age. 

Learn more about our powerful public safety software today.

What Does a Public Safety Dispatcher Do?

Emergency calls are a common occurrence, with about 240 million calls made to 911 in the US. This is where public safety dispatchers come in. 

Dispatchers are typically the people who answer the phone once you make an emergency call. They are responsible for sending the police, fire department, or medical aid to your location. 

So what else should you know about public safety dispatchers? Keep reading to learn more about what they do!

Who Are Public Safety Dispatchers? 

A public safety dispatcher works in an emergency communications center where they utilize public safety software to respond to all non-emergency and emergency calls.

The most typical emergency dispatched is the fire, police, and ambulance services. This also includes the national guard and the coast guard if the crisis is at sea or more extensive. They may also dispatch city animal control and utility or state road department services.

Public safety dispatchers answer through telephone, radio equipment, and digital and analog alarms. They are responsible for properly accessing and managing the priority and nature of calls for assistance. Dispatchers also provide instructions, information, and assistance to the callers. 

Public Safety Dispatchers Tasks 

They work twelve hours plus shifts daily, even on birthdays and holidays. Dispatchers are always there because they have compassion. They understand that they’re a vital help to public safety, and reach your location, anywhere you are.

Public safety dispatchers’ tasks include: 

  • Monitors emergency robbery, fire, burglary, and medical alarms 
  • Takes responsive action upon activation of any alarm 
  • Maintains electronic logs of department activities
  • Informs suitable repair service of malfunctions of transmissions equipment
  • Fulfills clerical and administrative duties as assigned 

Safety dispatchers also attend training programs on college campuses. They do this to develop proficiency in given duties and train newbies. A dispatcher’s job is never complete until the personnel reaches the destination. 

Dispatchers are the only capable voice around to provide instructions in emergency cases. They won’t hang up until the caller on the other end gets the proper help.

Public Safety Dispatchers Training and Education

Dispatchers develop their ability through job training for three to six months. Most states need training or certification from college campuses or professional organizations. As an emergency dispatcher, you may need to provide medical advice too. 

You may enroll in a course for 911 dispatchers, like:

  • Civil or criminal law
  • Crisis intervention
  • Stress management
  • Radio broadcasting systems
  • Emergency medical dispatch
  • Communication center operations

Local and state laws often manage emergency medical or police response teams. Others may need you to pass tests that verify you have fulfilled a basic level of knowledge. 

Role of A Public Safety Dispatcher 

Public safety dispatchers are often the first point of contact in life-threatening situations. Their role demands a unique blend of qualities:

Calm Under Pressure

One of the primary traits of a dispatcher is to remain calm in high-stress calls involving critical health or life situations. Whether the call is about a burning building, a medical emergency, or someone fearing for their life, the dispatcher’s tone and demeanor can make a significant difference. Their consistent calmness not only aids in extracting vital information from often panicked callers but also helps soothe those in distress.

Expertise in the Emergency Priority Dispatch System (EPDS)

The EPDS equips dispatchers with a wealth of knowledge, allowing them to objectively and rationally assess and respond to calls.

Multitasking and Sound Judgment

Dispatchers must quickly decipher information from callers, sometimes who are frantic or disoriented. They then have to decide on a plan of action based on scant details, instructing callers on immediate next steps and alerting the right response teams.

Resilience and Tolerance

The average dispatcher confronts both routine and traumatic events daily, resulting in high stress and consequence-of-mistake scores. Despite this, they must maintain their focus and presence of mind to handle a diverse range of emergencies.

By constantly bridging the gap between the public and first responders, dispatchers play a pivotal role in public safety, ensuring help arrives where and when it’s needed most.

10-8 Systems: A Modern Computer-Aided Dispatch System 

Despite their ongoing tensions and nerves of steel during emergencies, dispatchers are sympathetic. Dispatchers’ quick thinking helps save lives in emergencies. Being calm under pressure, public safety dispatchers should be able to do their job accurately at any given moment.

Are you looking to upgrade your system to ease your dispatching job? 10-8 Systems can help with our innovative and powerful public safety cloud software. Contact us now to learn more about the features of our efficient dispatch software!

How to Develop Effective Communication in Law Enforcement

Without clear communication, things can go wrong in an instant. This is especially true when you work in law enforcement. If you don’t have effective communication as a law enforcement officer, you may not get your message across clearly to others that you are working with, and there can be some detrimental aspects to a situation like that.

So the question is, how can you develop good communication in law enforcement? What are tips to develop communication skills, and what are the benefits of doing so?

In this guide, we’ll walk you through the answers to those questions and more! Keep reading to learn more.

The Importance of Developing Communication Skills for Law Enforcement

There are so many reasons that you should focus on developing great communication skills for law enforcement personnel. Here are just a few of the many.

More Collaboration 

If you want to have a team that effectively communicates with one another, you are going to get more collaboration from this as well. The officers will be able to discuss specific situations and make decisions together with good communication.

There will also be more teamwork because they will see how leadership focuses on communication. When that happens, leadership will be showing law enforcement what it means and how to resolve personal conflicts among one another. 

The more that law enforcement starts to communicate with one another, the better they will be at avoiding confusion when communicating during important situations, especially with higher-ups, people in the community, and the media.

Better Equipped Law Enforcement

In addition to having more collaboration among the team, law enforcement will also be better equipped for quick decision-making. 

Knowing how to communicate during certain situations can drastically change how a situation will go. For instance, knowing how to say something and when to say it as well as what you say with it can make a huge difference.

In addition to that, law enforcement officers have to communicate via different modes and channels. Knowing how to use the various different channels is important as an officer.

For instance, sharing a memo over the radio may need a different form of communication than sharing an update via a cellphone. 

Increased Compliance

One of the main requirements of many law enforcement agencies is having law enforcement personnel sign off on new policies. They also have to test these policies.

It is important that all of these policies are communicated clearly and effectively. This can speed up the process of getting everyone involved and ready to go with the new policy. It also ensures compliance with the law and important updates happen more quickly. 

More Employee Satisfaction 

When there is better communication in the workforce, there is going to be more employee satisfaction.

Being able to communicate clearly and effectively can make officers feel more connected to one another. When people feel more connected, they are going to be more engaged in their jobs as well.

Tips for Developing Effective Communication 

You know that developing effective communication is crucial among your law enforcement staff. However, how do you go about doing it?

Develop a System 

One of the most important things you can do to develop effective communication is to come up with a clear system for communicating.

This means that you have to come up with new policies that work for your entire team. By creating new policies, everyone on the team will know what the expectations are as well as how to relay information that is important to everyone. 

There should be clear outlines about what methods of communication to use in various scenarios as well as how to write written communication as well. 

You should also come up with what types of software and platforms you are going to use for the communication as well. 

Be Proactive

One of the worst things you can do as a law enforcement agency is to be reactive to situations. This will only cause worse outcomes to a situation and more confusion.

That means that rather than waiting for something to happen based on what you have written in an old policy, it is better to update the policy so there are clear expectations around something happening.

There shouldn’t be any waiting around to update policies. If you know that they are out-of-date, it is important to be proactive and update them as soon as possible. This way, if something were to happen, you would be ready and prepared.

Assign a Team Member to Manage Policies 

If you have someone in charge of managing policies, this will take out the guesswork for everyone else. The person in charge knows their duties around updating policies and taking care of compliance for law enforcement personnel. 

This specific person can update policies, develop a team and group to get feedback on the policies, and regulate how the policies are implemented into the system. 

Having Effective Communication in Law Enforcement

Having effective communication with law enforcement agencies should be at the top of your priority list.

If you want to improve your law enforcement systems even more, then you will want to check out the services we provide at 10-8 Systems. With our software, including the power of public safety cloud, communication has never been easier for law enforcement.

If you are ready to get started but have questions, do not hesitate to reach out to us! We are here to help you improve your system one step at a time.

How Does 911 Dispatch Work?

Every year, 240 million 911 calls are made, equalling almost 600,000 calls for emergency response every day.

While there’s no question about how important the 911 emergency system is, it can be daunting to think about how it works for hundreds of thousands of communities across the United States. So how does 911 dispatch work?

In this article, we’ll cover everything you need to know about this special emergency system for public safety. Keep reading to learn more.

How Does 911 Dispatch Work?

Compared to other emergency services in the United States, using 911 is actually a relatively new concept. The first time 911 was used to make a call was in 1968. To put that in perspective, other emergency services like firefighting have been going strong since the 1600s.

However, the system for police dispatch using 911 is very simple. Whenever someone is in an emergency system and needs help, they just need to remember the three numbers to call. This works in both the United States and Canada because they both share the same telephone switching system.

The great thing about dialing 9-1-1 is that it works for just about any emergency that a person might have. It can work for:

  • Fires
  • Crimes
  • Car accidents
  • Chemical spills
  • Medical emergencies
  • Smoke detectors and carbon monoxide alarms going off
  • Any other life-threatening situation

From an outside perspective, it’s so simple that even a child that sees an emergency can understand to pick up the phone and reach the emergency hotline. However, it gets a little bit more complicated behind the scenes.

How 911 Call Centers Work

Despite what you may think, there isn’t just a single 911 call center that answers every emergency in the country. Call centers that answer 911 calls are called Public Safety Answering Points, or PSAP. Sometimes, these centers are also known as Emergency Communication Centers, or ECCs.

Right now, there are more than 8,000 PSAPs operating in the US alone. These are further broken down into primary and secondary PSAPs. When someone first dials 911, they’ll reach the dispatch terminal of a primary PSAP, which is most often a law enforcement agency.

Secondary PSAPs are where the calls are transferred depending on the situation that the caller is in. These most often cover emergencies like medical situations or lower priority situations.

Right now, there are 26 PSAPs in Los Angeles County alone. They take the first call, then transfer you to whatever department you need if it doesn’t must the law enforcement agency.

However, this doesn’t mean you can’t make a call to 911 dispatchers for a different area. For example, if you’re currently in Florida, but you have a relative in New York that is having an emergency situation, you can still call your local 911 to help. As long as you clearly explain the situation, they should be able to connect with the PSAP in New York.

The Professional Call Taker On the End of the Line

Although it might seem a bit jarring getting transferred from person to person the first time you call 911, don’t worry. The call taker on the other end of the line are professionals that are specially trained to get you to exactly where you need to go during your emergency to keep you safe.

For example, they know exactly what to do if you’ve been kidnapped or someone has broken into your home.

If you do need to be transferred, the secondary PSAP is also highly trained to help you in whatever situation you need. They’ll quickly ask you questions and give you advice on how to best handle the situation until help arrives.

For example, if you are calling 911 about someone that is having a heart attack in front of you, they’ll quickly get the information they need to send ambulances to your exact location. Then they’ll provide the caller with important information on what to do for the patient, like giving them CPR.

The Importance of Location

Another aspect of the 911 call that might throw callers off is how often the emergency call takers ask for your location. Every time you speak to someone new on the emergency line, they will ask for your specific location as well as the phone number that you’re calling from — sometimes even twice from every person.

This means that you might end up giving the same location and phone number around four to six times. However, this isn’t because they weren’t paying attention or they forgot.

In any emergency, the most important piece of information that you give the call taker is the location. This is critical in sending help to the exact location as quickly as possible.

One common misconception is that PSAPs always know the location of the caller at the end of the line. Although they do have technology that can help find the location (known as Enhanced 911), it isn’t always accurate and usually only works for landlines, which are quickly becoming older technology.

Communicating Both Ways

When you speak to emergency call takers, you’ll likely notice how many questions they ask. They are trained to ask very specific questions in a certain order. Some people might be thrown off by this because they just want to quickly explain their emergency and move on.

However, this doesn’t work because not all people communicate the same way. By following this “roadmap,” emergency call takers can quickly get the information they need and contact the right emergency resources (such as the police, fire station, or medical services) and get them to the location as quickly as possible.

When it comes to communication, there’s one very important thing you need to remember: don’t hang up. The dispatcher will let you know when they have all the information they need, so it’s important to stay calm and listen carefully.

It’s important to be patient with them because they are getting all the information you are saying down while “communicating” on the other side to emergency services.

The Technological Backbone of 911 Call Centers

While the foundation of 911 dispatch lies in the dedication and skill of the professionals at the helm, technology plays an indispensable role in streamlining the process. Public Safety Answering Points (PSAPs) today utilize advanced computer-aided dispatch (CAD) systems to efficiently handle, prioritize, and route emergency calls. Cloud-native solutions including public safety cloud, are revolutionizing this landscape, offering scalability, resilience, and real-time data integration to ensure that every call gets the timely response it necessitates.

An Emergency System That Saves Lives

That should answer the question: how does 911 dispatch work?

Although the 911 system might be little more than an afterthought to most people until they have an emergency, it’s important to know that life-saving operators are on the other end of three simple numbers should you ever need help.

These emergency systems run on important technology that lets professionals speak to each other quickly and efficiently. Read more about these systems here!

Are 911 Dispatchers First Responders?

In the era before 911, reaching emergency services required dialing local 7-digit numbers—a process considerably more cumbersome than today’s streamlined approach. The advent of the 911 system revolutionized the speed and efficiency of emergency response. 

Central to this transformation are the 911 dispatchers, who serve as the vital link between callers in distress and first responders. This raises an intriguing question: Given their pivotal role in emergency situations, should 911 dispatchers be classified as first responders? 

Dive into this exploration to discover more about the integral duties of 911 dispatchers and the ongoing debate surrounding their classification.

What Do 911 Dispatchers Do? 

911 dispatch jobs require a lot more than just taking calls. Below you’ll find a list of the many duties that 911 dispatchers must do. 

Undergoing Training

Being a 911 dispatcher is not the same as being a call center operator. People’s lives depend on 911 dispatchers doing their jobs correctly. This is why 911 dispatchers have to undergo hundreds of hours of training. 

The training that they undergo includes the following categories: 

Crisis Response Training 

911 dispatchers must learn how to respond to different types of calls. Often, supervisors will give them training calls and they need to decide how to respond to them. 


What would happen if 911 dispatchers couldn’t use the tools that their companies provided them? They wouldn’t be able to do their jobs. So dispatchers need to be proficient with the tools that allow them to answer calls, record calls, send dispatchers, etc. 

First Aid and CPR Certifications 

People will often need medical help right away. The medical team may not be able to help them in time.

In these situations, 911 dispatchers will need to instruct callers to offer aid to victims if they can. This is where first aid and CPR classes come in handy. 

Emergency Information 

Dispatchers need to learn where the person is calling from and the exact nature of the emergency. This will help them know which workers to send in for a job and where to send them. 

Caller’s Information 

Unfortunately, they still have to get all this information from the caller. Yes, although modern technology allows for some location tracking (and despite what many believe) 911 dispatchers do not always have accurate information to track where someone is calling from. People can sometimes be hard to find. 

Callers Are Emotional

The problem is that many callers are in hysterical states of mind. So it can be hard for 911 dispatchers to understand what the callers are saying. This is related to the next point. 

Keep Themselves Calm 

Dispatchers need to stay calm despite what’s happening on the other end of the line. This will help the caller stay calm as well. Then they can give the dispatcher clear information. 

Safety Reasons 

Plus, if the caller stays calm, they can hear and follow the dispatcher’s instructions more easily. It’s more likely they will make it to safety in this situation. 

Challenges With Callers 

Dispatchers are often dealing with individuals in high-stress or traumatic situations. As a result, callers might be anxious, scared, or even confrontational. Navigating these emotional dynamics requires patience and understanding from the dispatcher, who must maintain professionalism and calm even in the face of potential verbal aggression or misunderstandings.

Give Instructions 

In many cases, 911 dispatchers have to give people life-saving advice. They can do this even though they’re not being doctors or law enforcement. Much of their training gives them the information that they give to callers. 

An Example 

Say that a person is in a car crash. A dispatcher can tell the caller not to approach the crash and/or move injured people.

Dispatch Emergency Response Team 

A dispatcher can’t just call a team of public safety workers to every emergency. Doing so will take resources away from the emergencies that need them most. So they have to decide what kind of people they need to send to a certain emergency. 


In some cases, dispatchers also have to decide whether a situation is an emergency or not. For someone who has no training in these issues, this may be difficult. 

Record the Calls 

You’ve probably heard 911 calls on the news or in other media. 911 dispatchers recorded these calls. To do this, people have to learn how to use this technology and make sure they record these calls every time. 

Why is this necessary? People often use 911 calls to hold people accountable. Courts often use them in cases. Police can also use these calls to deal with cases. 

So 911 calls could put bad people behind bars and possibly save further lives. 

Deal With Mental Health Issues 

Sometimes calls can go very wrong. A person can end up hurting the caller during the call or the caller can get into an accident. These types of calls can mentally scar people for a long time. 

Little Mental Healthcare

Supervisors will often check up on their workers. But 911 dispatchers do not get the mental health treatment that first responders do. This is despite the fact that 911 dispatchers often have to deal with PTSD

That’s why governments are creating new legislation that would classify 911 dispatchers as first responders. 

Are 911 Dispatchers First Responders? 

According to the U.S. Office of Management and Budget, they’re classified as clerical workers. Officially, that means that 911 dispatchers are not classified as emergency responders. Despite this classification, many believe that 911 dispatchers need to have the emergency responder title. 

911 Dispatchers Should Be First Responders

Why should 911 dispatchers have first responder classification? Many people argue that they deserve the benefits of this classification. They also believe that giving 911 operators these benefits would make the jobs more attractive. 

Like Emergency Responders

As you can see from the list above, 911 dispatchers often undergo training that’s similar to what emergency responders undergo. They also often deal with a lot of the same mental health struggles. So they need the same level of support that emergency responders get. 

More Dispatchers Needed

Plus, it’s getting harder for companies to recruit and keep 911 dispatchers. Yet, the volume of calls that 911 service stations get is increasing. Perhaps recruiters can attract more operators if they offer more incentives. 

Our Dispatch Software

So are 911 dispatchers first responders? Officially, they’re not, but they should be. 

911 dispatchers are far more skilled than people give them credit for. It’s time for the United States community to give them what they deserve.

Another issue that 911 dispatchers face is outdated equipment. Many agency’s still rely on pen and paper to manager their units or woefully outdated technology. 

Our computer-aided dispatch software can help solve some of these issues. Created by emergency responders, this software will certainly work well for emergency responders. 

Contact us today to get a free system demo.

911 Dispatcher Training Scenarios That Help Enhance Operations

When somebody dials 911, minutes can mean the difference between life and death. The chance of recovery from a traumatic injury decreases by the minute without help.

Fires can double in size every 30 seconds without firemen. Other dangerous situations can escalate in the blink of an eye.

This means that the 911 dispatcher must communicate quickly and efficiently. Calls often come in from frantic people.

The operators gather crucial information and relay it to first responders. Only then can appropriate help can arrive as soon as possible.

This requires multifaceted training that puts callers in touch with prepared dispatchers. Read on to learn about 911 dispatcher training scenarios that will optimize the safety response.

Multitasking Workshop

Begin with the basics. All 911 dispatchers, in preparation for next-generation 911, must know how to multitask.

They take calls, operate multiple software systems, and communicate with the first responders. These actions occur simultaneously. This can get overwhelming for somebody who isn’t used to multitasking.

Run a workshop that focuses only on multitasking skills. This promotes efficient prioritization, delegation, and fast work. Set up a game that requires individuals to complete several listed tasks in the least amount of time. 

They will need to quickly rank group tasks together and work efficiently. Make it fun and challenging to help everybody engage in the activity.

Communication Exercises

Almost 75% of communication is interpreted as a miscommunication. Ineffective communication can lead to actual disaster in this line of work.

Ensure excellent communication skills by making it an important part of training. Leadership communication exercises develop listening and relaying skills.

Group people up. Ask one partner to give detailed instructions on where to find several items around a building.

The listener must relay the information to a seeker. They need to return the items within a specific time limit.

This engaging exercise adds fun. It also teaches serious communication skills. The exercise develops attention to detail and speeds up brain processing each time.

Don’t stop with this game. Run several communication exercises to fully develop this skill.

Stress Management

911 Dispatchers regularly take traumatic calls. Hearing another person’s distress can trigger feelings of unrest.

It can be difficult to calm a scared person down enough to understand the situation. Then the dispatcher must act fast. They the information and send out an appropriate response team.

Talk about an adrenaline dump! Staying cool and collected prevents major mistakes from happening.

Add stress management into the training sessions. Give dispatchers the tools to calm their nervous system in any scenario.

Teaching breathing techniques will work wonders. Make them aware of their breath.

Practice techniques for breathing slowly and controlling. This slows the heart rate and helps the brain stay sharp enough to carry out crucial tasks.

After particularly challenging or traumatic calls, it’s beneficial for dispatchers to have a space to process their experiences. Regular debrief sessions or peer support groups can offer dispatchers a platform to share, listen, and support one another, promoting mental well-being and resilience.

Given the nature of their job, dispatchers might also benefit from periodic counseling sessions. These sessions can offer them coping mechanisms and a confidential space to discuss any emotional or mental challenges they might be facing.

Shadow Dispatch Software Training

When 911 calls flood the center, dispatchers rely on dispatch software for organization and efficiency. Computer-Aided Dispatch Software (CAD) connects many servers to a central dispatch office.

It helps rank calls so traumas and serious situations get somebody on the scene before something like petty theft. This software also identifies the status of each responder on duty. It uses integrated mapping systems to locate them and the incident in need of a response team.

These systems record calls and create logs for easy access as more. While CAD comes with an easy-to-use interface, it covers a multitude of important tasks and requires proper training for use.

Before logging into the system, trainees should spend shifts with knowledgeable dispatchers. The trainers should fully understand CAD software.

Reading a manual does not build skills the way hands-on experience does. Shadowing should begin with teaching the system. 

Then the learner should watch their expert in action. They should progress to running the system while the seasoned dispatcher oversees the operations. 

Practice Procedures

Dispatch training covers many procedures that the dispatcher will carry out in flow or simultaneously. Neuroscience research reveals that the brain learns best in small increments. Cramming everything in all at once.

Set up training early on that focuses on one aspect at a time. Think of how you might teach a child a sport. They learn the basics separately before actually playing the game.

Break down the fundamentals of each procedure. Then, piece them together so that the dispatchers retain the optimal amount of information. 

911 Simulated Calls

Simulations provide important experience, only second to fieldwork. Run training sessions with call simulation and take advantage of the CAD’s training environment. 

The 911 simulations should feel real. Base them on actual calls from the past.

The model caller should deliver a sense of urgency and make the simulation feel believable for the dispatcher in training. Each call should focus on a different type of emergency to provide a comprehensive experience.

Allow trainees to work through hours’ worth of calls as they come in on top of each other. Make them forget that this isn’t real to optimize this experience.

Emergency First Aid Training

All 911 dispatchers should undergo emergency training. Though it’s not required, this will help them better do their job.

Every moment a person cannot breathe or receive oxygenated blood to their organs, their chance of recovery dwindles. An emergency operator may need to give life-saving instructions to an inexperienced caller.

Anybody can read from a manual. But understanding the process completely allows the dispatcher to better explain and answer questions.

Training should include first aid, chest compressions, CPR, chest thrusts, and the Heimlich maneuver. The dispatcher needs to know when to use specific procedures and how to perform them for every age group. They must also learn how to explain everything clearly.

During training simulations, dispatchers should explain the appropriate procedure to the caller. Constructive feedback will help them master this crucial skill.

911 Dispatcher Training Scenarios Count

Some companies take employee training lightly, and it shows. That is not an option in this line of work.

Sharpening the skillsets of an emergency operator will literally save lives. Create comprehensive 911 dispatcher training scenarios for all new employees. Refresh even the most seasoned dispatchers as well.

Our software technology enhances the human ability to connect, prioritize, recall, and more. Contact us to optimize your operations!