How 10-8 Systems CAD works:
Cloud-native from call intake to reporting, records, and incident resolution
How the system operates in real time
From call intake to reporting in a single cloud platform
Call Intake & Incident Creation
Dispatchers can quickly create an incident from integrated systems or manual entry. Caller, location, and intelligence data are available immediately.
Authorized users across dispatch, supervision, and partner agencies can see incident details in real time.
Key Features:
- Call handling and NG911 integration
- Automatic caller and location data
- Structured incident creation
- Real-time shared visibility
Configurable Response Plans Guide Dispatch
The system recommends units based on incident type, location, jurisdiction, and agency protocols using configurable response plans.
Recommendations reflect real-time unit status and availability across the cloud platform.
Key Features:
- Configurable run cards and response plans
- Real-time unit availability
- Multi-agency and mutual aid support
- Protocol-aligned dispatch decisions
Real-Time Coordination & Shared Situational Awareness
All users operate from the same live system, with instant updates to unit status, incidents, and location data.
A single source of truth keeps teams aligned in real time.
Key Features:
- Real-time incident and unit updates
- Shared visibility across users
- Coordinated response
- Reduced manual updates
Field Personnel Connect Directly to the Cloud Platform
Field personnel connect directly from MDTs, tablets, or laptops without proprietary infrastructure.
They access the same live system as dispatch, with real-time visibility, status updates, and field activity that continues directly into reporting and RMS workflows.
Key Features:
- Device-agnostic access
- Real-time field and dispatch communication
- No proprietary hardware required
- Access from any location
Multi-Agency Coordination & Interoperability
10-8 Systems enables secure, real-time information sharing across agencies and jurisdictions.
Agencies coordinate directly without relying on complex infrastructure or manual communication.
Key Features:
- Secure Link connects external agencies
- CADbridge connects 10-8 Systems agencies
- Real-time shared incident visibility
- Coordinated mutual aid response
Incident Completion & Reporting
Incident data is automatically structured as events occur, creating a complete operational timeline.
That data flows directly into built-in (or connected) RMS and reporting workflows, reducing duplicate entry and improving accuracy throughout the reporting process.
Key Features:
- Automatic incident timeline
- RMS and reporting integration
- Reduced duplicate entry
- Improved accuracy and compliance
Open APIs Connect Your Entire Public Safety Ecosystem
Open APIs enable integration across call handling, RMS, analytics, AVL, and regional systems.
Agencies can maintain existing integrations and adopt new technologies over time.
Key Features:
- Open APIs
- Real-time system integration
- Supports future integrations
- Avoids vendor lock-in
Call intake and incident creation in a shared cloud environment
When a call is received through integrated call handling systems or entered manually, dispatchers can quickly create an incident. Caller information, location data, and enhanced caller intelligence are immediately available.
Because the system is cloud-native, incident information becomes instantly visible to authorized users across dispatch, supervision, and partner agencies.
- Integrated with call handling and NG911 systems
- Automatic caller and location data integration
- Structured incident data capture
- Immediate visibility across authorized users
A cloud-native CAD platform built for modern public safety operations
10-8 Systems connects dispatch, field personnel, and partner agencies in a shared, real-time system.
The cloud-native architecture improves reliability, simplifies deployment, enables interoperability, and supports long-term operational growth.
