Computer-Aided Dispatch (CAD): Built for real-world response
Cloud-native Computer-Aided Dispatch (CAD) software for managing calls, assigning units, and sharing live incident information. Connect dispatch, field response, records management, and agency interoperability in one platform.
What It Is
Computer-Aided Dispatch (CAD) is the operational backbone of emergency response, coordinating calls, units, and agencies in real time. 10-8 Systems is a modern, cloud-native public safety platform designed to support dispatch, field response, reporting, records management, and interagency coordination in one connected workflow.
Built on an open, interoperable architecture, the platform serves as both the operational foundation for dispatch and the integration hub connecting RMS platforms, regional partners, analytics tools, and third-party systems.
This ensures agencies can operate efficiently today while remaining adaptable to future operational and technology requirements.
Built on an open, interoperable architecture, the platform serves as both the operational foundation for dispatch and the integration hub connecting RMS platforms, regional partners, analytics tools, and third-party systems.
This ensures agencies can operate efficiently today while remaining adaptable to future operational and technology requirements.
Who It's For
The 10-8 Systems CAD is designed for agencies and organizations that rely on dispatch as a mission-critical function.
Each discipline has unique workflows. 10-8 Systems provides a shared CAD backbone that supports coordination across agencies without forcing one-size-fits-all processes.
Each discipline has unique workflows. 10-8 Systems provides a shared CAD backbone that supports coordination across agencies without forcing one-size-fits-all processes.
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Dispatch & communications centers
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Law enforcement agencies
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Fire and rescue departments
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Emergency medical services (EMS)
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Inter-agency and regional coordination
a modern foundation
A modern CAD platform for connected response
Modern CAD without the legacy constraints or vendor lock-in.
Move beyond on-premise systems and manual workarounds. Cloud-native CAD improves reliability, simplifies deployment, and reduces operational overhead. Eliminate downtime from upgrades and integrate with existing and future systems without proprietary limits.
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Supports coordinated response at scale.
Enable shared visibility and coordination across departments and jurisdictions. Support real-time incident data across agencies while maintaining local control. Secure interoperability improves situational awareness and response effectiveness.
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Built for how dispatch actually works.
Built around real dispatcher and communications workflows, not outdated software logic. Clear interfaces support faster decisions during high-pressure incidents. Scales with incident complexity without adding operational burden. Configurable response plans align with real-world requirements. One sheriff's office brought the commands from its 20-plus-year-old system into 10-8 Systems, so dispatchers kept the keystrokes they already knew.
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Access your system from anywhere.
10-8 Systems CAD operates wherever response happens, not just inside a single facility.
Authorized users can securely access the system from communications centers, vehicles, or remote locations during active incidents.
This ensures continuity when operations shift, facilities go offline, or incidents cross jurisdictions.
Works on any internet-enabled device, and works best in Chrome or a Chromium browser.
Authorized users can securely access the system from communications centers, vehicles, or remote locations during active incidents.
This ensures continuity when operations shift, facilities go offline, or incidents cross jurisdictions.
Works on any internet-enabled device, and works best in Chrome or a Chromium browser.
Response Planning
Configurable response plans aligned with your operational protocols.
10-8 Systems provides a highly configurable response planning engine that allows agencies to define how incidents are handled based on incident type, jurisdiction, unit availability, and mutual aid agreements. Dispatchers receive real-time unit recommendations based on configurable logic, helping ensure faster, more consistent response decisions.
Capabilities Include
Configurable run cards and response assignments.
Support for automatic aid and mutual aid agreements.
Jurisdiction-based unit recommendations.
Real-time unit availability awareness.
Easily adaptable to evolving operational needs.
Interoperability
Built for interoperability across agencies and systems.
Public safety operations require coordination across agencies and CAD systems. 10-8 Systems enables real-time information sharing across jurisdictions.
SecureLink: view-only incident visibility for external partners
SecureLink gives command staff and external partners view-only access to live call data, comments, and a map through a secure link, with CJIS information automatically redacted. Partners can view incidents without a 10-8 Systems CAD login.
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CADbridge: native interoperability between 10-8 Systems agencies
CADbridge enables direct, real-time information sharing between agencies using 10-8 Systems, creating a shared operational environment and improving situational awareness.
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Open Architecture
Future-proof architecture built on open APIs.
10-8 Systems is built on open, standards-based APIs that support analytics tools, mobile applications, regional systems, and agency interoperability while maintaining connected CAD and RMS workflows inside a single platform.This open architecture ensures agencies can evolve their technology ecosystem over time without being constrained by proprietary limitations.
What this enables
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Integration with RMS and reporting systems
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Support for regional and state integrations
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Enables custom integrations
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Protects agency technology investments
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Avoids vendor lock-in
Why Infrastructure Matters
Built from the ground up for today's public safety environment.
Many CAD platforms were designed decades ago and later retrofitted for modern use.
10-8 Systems took a different approach by building CAD from the ground up for today’s public safety environment.
10-8 Systems took a different approach by building CAD from the ground up for today’s public safety environment.
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cloud-native
Cloud-native by design.
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10-8 Systems CAD is built for the cloud, simplifying deployment and maintenance while reducing the need for agency-managed infrastructure. The platform can scale as operational needs grow.
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interoperability
Built for interoperability and integration.
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Open APIs, SecureLink, and CADbridge connect agencies, systems, and jurisdictions in real time.
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real workflows
Built around dispatcher and responder workflows.
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The system mirrors real-world operations, resulting in faster actions, fewer workarounds, and better situational awareness during active incidents.
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scale & reliability
Designed to scale without sacrificing reliability.
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From single departments to regional and statewide operations, 10-8 Systems CAD supports multi-agency growth without compromising performance or uptime.
solutions
Designed for the way public safety actually operates.
10-8 Systems supports the distinct operational needs of dispatch & communication centers, law enforcement, fire response, and EMS organizations through a unified, modern CAD platform.
Dispatch & communications centers.
Real-time call intake, unit tracking, and system performance designed for mission-critical communications environments where reliability and clarity are essential.
Explore dispatch
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Law enforcement.
Operational visibility, cross-agency coordination, and mobile access to live incident data that supports informed decision-making in the field.
Explore law enforcement
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Fire departments.
Incident command support, unit accountability, and coordination across jurisdictions during complex, time-sensitive response events.
Explore fire response
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EMS Organizations.
Efficient dispatch workflows, accurate unit status management, and integration with existing ePCR systems to support clean operational handoffs.
Explore EMS
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FAQ
Questions agencies ask
Do we need new computers or servers to run 10-8 Systems?
No. 10-8 Systems runs on any internet-enabled device and works best in Chromium-based browsers such as Google Chrome and Microsoft Edge. You don't need to buy or maintain servers.
Explore the platform
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How long does it take to train dispatchers?
Most dispatchers are trained in about two hours. Training is role-specific and available on-site, remotely, or through train-the-trainer programs.
Explore implementation
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How quickly can we go live?
In weeks, not months. A statewide deployment supporting 300+ agencies went live 108 days after contract signing. In an emergency, agencies can be operating in as little as a few hours.
Explore implementation
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Is 10-8 Systems CJIS compliant?
10-8 Systems meets or exceeds the FBI CJIS Security Policy requirements, including encryption, advanced authentication, access controls, and audit logging.
Explore security
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Do you support multi-factor authentication?
Yes. MFA is available on every account and strongly recommended, using authenticator apps, security keys, or passcodes.
Explore security
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What happens to our data if a data center has a problem?
The platform runs across geographically diverse AWS GovCloud infrastructure with continuous, point-in-time backups, so the system stays available, and data can be recovered to a specific moment.
Explore security
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Can we share incidents with agencies that aren't on 10-8 Systems?
Yes. Agencies on 10-8 Systems share live incidents through CADbridge. Agencies that aren't can follow an incident live, view-only, through SecureLink, with CJIS information automatically redacted.
Explore CADbridge
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How can we buy 10-8 Systems?
Directly, through AWS Marketplace, or through multiple cooperative purchasing agreements, including NASPO ValuePoint.
See how to buy
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