Solutions for Dispatch & Communications Centers
10-8 Systems provides a cloud-native CAD platform designed to support agencies and dispatch centers together, enabling real-time data sharing, modern interoperability, and coordination beyond traditional boundaries.
Interoperability
10-8 Systems: Built for coordinated dispatch operations
Dispatch centers coordinate across agencies, jurisdictions, and disciplines while managing incomplete information and changing conditions.
Calls do not arrive fully formed. Information evolves, and decisions must be made before everything is known.
10-8 Systems provides the structure dispatchers need to manage complexity without adding friction, within a single agency or across many.
Calls do not arrive fully formed. Information evolves, and decisions must be made before everything is known.
10-8 Systems provides the structure dispatchers need to manage complexity without adding friction, within a single agency or across many.
What's changing for dispatch and communications centers?
Dispatch operations are under sustained pressure. Call volumes are rising, staffing is tight, and expectations around accuracy and reporting continue to increase.
Legacy systems struggle to support how dispatch operates today, especially as centers manage evolving information, dynamic workloads, and coordination across agencies.
Legacy systems struggle to support how dispatch operates today, especially as centers manage evolving information, dynamic workloads, and coordination across agencies.
What dispatch and communications centers need from CAD
For dispatch, CAD must function as a real-time coordination and decision-support system, not just a call-handling tool.
Modern CAD serves as both the operational foundation for dispatch and the integration layer connecting agencies, systems, and regional partners.
Modern CAD serves as both the operational foundation for dispatch and the integration layer connecting agencies, systems, and regional partners.
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Real-time visibility into calls, units, and agency activity
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Coordination across agencies and jurisdictions
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Interoperability with neighboring agencies and mutual aid partners
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Access from existing workstations & devices without proprietary hardware
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Integration with RMS, analytics, and public safety systems
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Reliable performance under high call volume and complex incidents
How 10-8 Systems supports operations:
10-8 Systems is cloud-native by design, built to support dispatch centers managing complexity at scale.
Dispatchers, supervisors, and responding agencies work from the same live operational context, keeping fire, EMS, and law enforcement aligned from call intake through resolution.
The platform supports centralized and distributed models, allowing centers to scale, share responsibility, and maintain continuity as incidents evolve.
Dispatchers, supervisors, and responding agencies work from the same live operational context, keeping fire, EMS, and law enforcement aligned from call intake through resolution.
The platform supports centralized and distributed models, allowing centers to scale, share responsibility, and maintain continuity as incidents evolve.
Benefits
Dispatch benefits beyond the console
When dispatch systems are built for real-world operations, the downstream impact is significant.
Cleaner incident records
Structured workflows and real-time updates reduce gaps from intake through resolution, creating records that are easier to trust and review.
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Stronger operational reporting and system integration
Structured data integrates with RMS, analytics, and reporting systems, improving accuracy and reducing manual reconciliation.
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Better visibility into demand
Call and response data reveals patterns in workload, timing, and resource use to support staffing and planning.
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Review-ready data
Consistent records support audits, oversight, and post-incident review with greater clarity and confidence.
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SecureLink:
real-time coordination across agencies on different CAD systems
Dispatch centers often coordinate across agencies on different CAD systems, limiting visibility and slowing response. Secure Link enables real-time sharing of incident and unit information across agencies, improving coordination and situational awareness during mutual aid and regional incidents.
Share incidents and unit information securely across CAD systems.
Improve coordination during multi-agency and mutual aid incidents
Reduce radio traffic and manual information relay
Enhance situational awareness across jurisdictions
Maintain agency autonomy while enabling interoperability
Adaptability
Configurable response plans that match how agencies operate
Configure response plans based on incident type, location, jurisdiction, and unit availability to ensure the right units are dispatched quickly and consistently. Adapt plans to agency protocols without rigid system constraints.
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Unit recommendations based on incident type, location, and jurisdiction
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Support for multi-agency and mutual aid response plans
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Automatic consideration of unit availability and status
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Easily updated as agency needs evolve
Real-time coordination without compromise
Dispatch operates in a constant state of partial information and competing demands. Systems must support that reality, not fight it.
10-8 Systems is a modern cloud based solution built to provide structure without rigidity, enabling dispatch centers to operate effectively today and adapt as demands evolve.
10-8 Systems is a modern cloud based solution built to provide structure without rigidity, enabling dispatch centers to operate effectively today and adapt as demands evolve.
